Customer Service
About Us
TUDN Fan Shop es la tienda favorita para los fanáticos del futbol en Estados Unidos y la única en el país con acceso a todos los equipos de la Liga MX; además de ofrecer productos en exclusiva y artículos de los clubes europeos más destacados.
Todos los productos disponibles en TUDN Fan Shop son originales y de la más alta calidad para que puedas vestir con orgullo los colores de tus equipos favoritos y vivir con pasión la emoción del futbol.
TUDN Fan Shop es una empresa de Univision Communications Incorporated y Campeon Soccer, certificada ACDBE minority owned y asociada a Arocam Inc para asegurar la mejor experiencia online y el mejor servicio de entrega.
OUR STORES
ST JOHN'S, FLORIDA
405 Durbin Pavilion Dr
St Johns, FL 32259
STORE HOURS
Monday - Friday: 11:00am - 7:30pm
Saturday: 10:00am - 7:30pm
Sunday: 10:00am - 5:30pm
Closed for all major holidays.
CARLSBAD, CALIFORNIA
5617 Paseo Del Norte
Carlsbad, CA 92008
STORE HOURS
Monday - Friday: 11:00am - 7:30pm
Saturday: 10:00am - 7:30pm
Sunday: 10:00am - 5:30pm
Closed for all major holidays.
SAN DIEGO, CALIFORNIA
3755 Murphy Canyon Rd, Suite K
San Diego, CA 92123
STORE HOURS
Monday - Friday: 11:00am - 7:30pm
Saturday: 10:00am - 7:30pm
Sunday: 10:00am - 5:30pm
Closed for all major holidays.
Frequently Asked Questions
¿Cómo devuelvo mis productos?
Si no está completamente satisfecho con su compra de univisiondeportesfanshop.com, por cualquier motivo, le ofreceremos un reembolso completo dentro de los 30 días de la compra.
Póngase en contacto con nuestro equipo de atención al cliente al ayuda@udnfanshop.com para que puedan ayudarle con la creación de su etiqueta de devolución. Una vez que su paquete esté etiquetado, no dude en dejarlo en cualquier Lugar De Entrega de UPS dentro de la ventana de devoluciones aplicable para ese producto.
¿Por qué no puedo encontrar mi pedido en mi historial de pedidos?
Es posible que haya realizado su pedido utilizando la opción de pago de invitado. En este caso, el pedido no está asociado con una cuenta registrada. Sin embargo, aún puede verificar el estado de su pedido en línea usando el rastreador de pedidos.
¿Cuándo me cobrarán?
Se te cobrará cuando el pedido salga del almacén. Una vez que realiza el pedido, autorizamos el importe, luego, una vez que el pedido sale del almacén, capturamos el importe.
¿Cuánto tiempo tarda la entrega?
El tiempo que tarda en realizar el pedido varía según el tipo de productos que solicite, la dirección de entrega y el método de entrega que elija. Durante los períodos de venta y promoción, la entrega puede tardar un poco más de lo esperado. El entrego del envió terrestre estándar normalmente dura 3-5 días hábiles, por favor permita 1-2 días para el procesamiento.
Policies
Return Policy
At TUDN Fan Shop, we strive for your complete satisfaction. If you're not entirely satisfied with your purchase from tudnfanshop.com, we offer a full refund on regular-priced, non-custom, and unused products within 30 days of purchase.
Final Sale Items: Please note that clearance items are considered final sale and cannot be returned or exchanged.
Exclusions: Personalized products, including official namesets, are final sale and are not eligible for returns or exchanges.
For any questions or assistance, please contact our customer service team at ayuda@udnfanshop.com.
Defect Policy
We stand by the quality of our products. All apparel purchased from TUDN Fan Shop is guaranteed to be free of manufacturing and customization defects for 6 months from the date of purchase.
Warranty Exclusions: This warranty does not cover normal wear and tear, including fabric pulls, color loss, or shrinkage.
In the Event of a Defect: If you do encounter a defect, we will offer store credit upon return of the defective merchandise.
Cancellation Policy
Non-Custom Orders: Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. To cancel, please contact customer service at ayuda@udnfanshop.com as soon as possible.
Custom Orders: Orders for personalized items cannot be canceled once they have entered the customization process.
Exchange Policy
Regular-Priced Items: Exchanges are allowed for regular-priced, non-custom items within 30 days of purchase, provided the items are unused and in their original condition. Please contact customer service to initiate an exchange.
Final Sale and Personalized Items: Exchanges are not available for clearance or personalized products, as these are final sale.
Shipping Information
Delivery Times
The processing and delivery time for your order may vary based on the product type, delivery address, and shipping method chosen. Below is a general guideline:
- Standard Shipping: 3-5 business days, plus 1-2 days for order processing.
- Personalized Items: Orders containing personalized jerseys may take 1-2 weeks to process. Please note that expedited shipping will not shorten this processing time.
Please Note: During special sales, promotions, and peak seasons, processing and delivery times may be extended.
Shipping Options
Standard Ground Shipping: For non-custom orders with inventory availability, if placed before 10 am EST Monday through Friday, your order will be shipped the same business day. After shipping, delivery typically takes 2-5 business days.
2-Business Day Shipping: For non-custom orders with inventory availability, if placed before 10 am EST Monday through Friday, your order will be shipped the same business day. Delivery is expected by the end of the second business day from the time of shipping.
Important Note: Orders will not be shipped until any customization is complete. Expedited shipping options would only apply to the time spent in transit. For more details, please contact customer service.
Contact Us
Please feel free to reach out to us via email at ayuda@udnfanshop.com for general inquiries. Be mindful to include the reason for the email, order number, and preferred form of communication. Our agents will work to provide you with a response within 24 hours. During special sales, promotions, and peak seasons, response times may be extended.